Advisory & Consulting Services

I help healthcare leaders, innovators, and program owners bring clarity to complexity—blending behavioural insights, system expertise, and tech know-how to create lasting impact.

For over a decade, I’ve shaped Canadian healthcare from the ground up—designing digital tools, advising national policy, and building cross-sector solutions that work for real people.

My sweet spot is solving human problems inside complex systems with scalable, tech-enabled solutions. Examples include:

  • Strategy grounded in evidence

  • Product designed for adoption

  • A complex initiative brought to life

I bring the skills and competencies of a consultant, product owner, and partnerships manager to all of my projects, bridging your needs from discovery to visioning and execution.

Venn diagram with icons representing a human head, a network, and a gear.

What I Do Best

My approach blends behavioural and human insights, deep knowledge of the healthcare ecosystem, and hands-on experience in digital health. Here’s how that comes to life with my superpowers and my signature offerings.

My Signature Offerings

  • Patient Experience Intelligence

    Curate, analyze, and translate patient experience data into actionable design for services, products, and programs.

    Impact: Turn stories and surveys into strategy.

  • Systems-Savvy Product Market Fit

    Map product market fit within Canadian healthcare—aligning with policy, funding, regulations, and workflows.

    Impact: Build with the ecosystem in mind.

  • Diversity, Equity, and Inclusion-Centred Design

    Operationalize equity and cultural competence in every stage of design.

    Impact: Embed inclusion from day one.

  • Behaviourally-Informed Implementation Plan

    Identify and mitigate potential biases, heuristics, and friction points to design rollouts that stick.

    Impact: Drive uptake by designing for human behaviour.

My Superpowers

Why I am uniquely positioned to deliver the signature offerings.

  • Why it matters: Healthcare operates in environments with shifting priorities, tight budgets, and diverse stakeholders. Without clarity, even the best ideas stall.


    Competencies: Strategic planning, operational alignment, program design.


    Proof Point: At Amazon Web Services Canada, I led healthcare partnerships strategy — distilling market insights, client needs, and technical capabilities into multi-year growth plans. These strategies aligned internal teams and external partners, driving adoption of digital health tools in priority areas like remote patient monitoring and mental health.

  • Why it matters: Real transformation requires cross-sector collaboration — clinicians, policymakers, technologists, and patients working toward a shared vision.

    Competencies: Stakeholder engagement, facilitation, cross-sector translation.

    Proof Point: At University Health Network, I co-led the end-to-end development of Medly, a Class II Software as a Medical Device for heart failure patients. By working directly with clinicians, engineers, and researchers, I ensured the product met regulatory requirements, integrated with workflows, and stayed aligned with patient needs — leading to adoption beyond the originating hospital.

  • Why it matters: Digital health, value-based care, and patient empowerment demand forward-thinking strategies that anticipate change.


    Competencies: Innovation strategy, digital health product development, policy-informed design.


    Proof Point: At Canada Health Infoway, I managed a national e-prescribing program, leading implementation strategies with provinces, pharmacies, and EMR vendors. By anticipating future regulatory and interoperability needs, I helped position the program for sustainable scale while meeting immediate operational goals.

  • Why it matters: Transformation that ignores equity is incomplete. Sustainable change reduces barriers, respects diversity, and supports both providers and patients.


    Competencies: Equity integration, change management, cultural competence, health policy analysis.


    Proof Point: As Chair of Canada Health Infoway’s inaugural DEI Committee and a CivicAction DiverseCity Fellow, I embedded equity considerations into national digital health strategies — ensuring tools addressed rural access, cultural safety, and language inclusivity.

Working with Me

Who I Work With

  1. Healthcare Innovators – hospital innovation teams, research networks

  2. Health Tech Founders – early-to-mid stage startups, global companies entering Canada

  3. Program Owners – provincial or regional program leads

  4. Policy & Strategy Teams – agencies, ministries, and associations

How We Can Work Together

I provision my advisory and consulting services through Mala Dorai Advisory, a registered business with the CRA.

  • Strategic partner on major initiatives

  • Embedded advisor for specialized needs

  • Facilitator and connector for multi-stakeholder projects

Calls to Action

  1. Book a Discovery Call – Let’s talk about your vision and challenges.

  2. Request My Capabilities Deck – See my approach, methods, and proof points.

  3. Send Me Your Challenge – I’ll respond with ideas on potential pathways forward.

  4. Subscribe to Insights – Get periodic briefs on healthcare strategy, behavioural science, and innovation.

Let’s build the future of healthcare—one that works for both systems and souls.